--- title: "Penalty fares" description: "Have you received a penalty fare?" date: "2026-10-13" created: "2026-10-13" --- [Hjem](https://en.fynbus.dk/) [Customer Service](https://en.fynbus.dk/customer-service) [Penalty fares](https://en.fynbus.dk/customer-service/penalty-fares) # Penalty fares FynBus carries out ticket inspections on buses in accordance with section 29 of the Danish Transport Companies Act and the joint national travel regulations. You must show your ticket if the driver or a ticket inspector asks to see it. If you cannot show a valid ticket or travel card, you will be issued a penalty fare. You are responsible for having a valid ticket or travel card before boarding. Passengers aged 16 or over are considered adults on FynBus buses. The penalty fare is DKK 1,000 for adults and DKK 500 for children and dogs. You can submit an objection if you disagree with the penalty fare you have received. **Please note: All enquiries about penalty fares must be submitted in writing. FynBus cannot assist you by phone. The response time for enquiries about penalty fares is 14 days.** ## Information and complaints ## Receiving and paying a penalty fare ### I met a ticket inspector – how and when will I receive the penalty fare? FynBus makes the final decision on a penalty fare based on the information provided by the ticket inspector. As a general rule, the penalty fare will be sent to your e-Boks within a few days. If you are exempt from receiving Digital Post, you will receive the invoice by letter in your physical mailbox instead. ### Why have I received a penalty fare for my dog? You must buy a child ticket for your dog if it is too large to be carried in a bag, as stated in [Joint National Travel Regulations](https://en.fynbus.dk/MOLIRIPAGE/74abb6f1-dd0d-44f4-a072-ade04e1ddc4b "Joint National Travel Regulations"). The penalty fare is DKK 500. ### How does FynBus process my personal data? FynBus and the ticket inspectors process your personal data in the ticket inspection penalty fare system. Under data protection legislation, you have the right to access and correct the personal data that FynBus holds about you. [Read FynBus' privacy policy.](https://fynbus.dk/om-fynbus/det-med-smaat/privatlivspolitik "Read FynBus' privacy policy.") (in Danish) ### How do I pay my penalty fare? Use the FI payment code shown on the penalty fare notice when paying the penalty fare to FynBus. If you need help paying the penalty fare, please contact your bank. If you cannot pay the penalty fare through online banking, you can also pay it at the FynBus Customer Centre at Odense Central Station. ### Can I get a discount or arrange a payment plan? FynBus does not offer discounts on penalty fares, including for students. However, you can arrange a payment plan if you are unable to pay the full amount at once. You must [contact FynBus in writing](https://en.fynbus.dk/MOLIRIPAGE/f93e885d-b749-45a7-89c7-001361bda3e8 "contact FynBus in writing") if you would like a payment plan. Please note that FynBus does not offer payment plans lasting more than four months. ### Can my penalty fare be reduced? Passengers who have a valid personal commuter pass but cannot show it during an inspection can have the penalty fare reduced to DKK 125. This also applies to passengers travelling within the fixed-price area of their Rejsekort with Pendler Kombi, provided the commuter period is active. To process your request for a reduced penalty fare, FynBus needs the following information to confirm that your personal commuter pass was valid when you received the penalty fare: - Rejsekort/Basiskort: card number - Rejsebillet: phone number - DSB app: a screenshot showing your customer ID ### What happens if I do not pay my penalty fare? If you do not pay the penalty fare or the subsequent payment reminders from FynBus, the outstanding amount, including reminder fees, will be transferred to the Danish Debt Collection Agency (Gældsstyrelsen) for recovery. ### Why has Gældssyrelsen deducted the penalty fare from my salary? The Danish Debt Collection Agency (Gældsstyrelsen) recovers debts owed to public authorities, including penalty fares. Special deductions may be made from your salary to recover penalty fare debt. If you have questions about deductions from your salary, please contact the Danish Debt Collection Agency. ### Why has the penalty fare been deducted from my tax refund? The Danish Debt Collection Agency (Gældsstyrelsen) recovers debts owed to public authorities, including penalty fares. The debt may be deducted from any tax refund due to you. If you have questions about the deduction, please contact the Danish Debt Collection Agency. What type of ticket were you travelling with? ## Using the Rejsekort app ### I checked in after boarding You must check in before boarding the bus or light rail. If you check in after boarding, you do not have a valid ticket and will therefore receive a penalty fare. Check in by swiping right in the app. If you checked in after boarding the bus or light rail, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare.](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ## Using the Rejsebillet app ### Mobile tickets bought in the Rejsebillet app You must have received your mobile ticket before boarding the bus or light rail. If you receive it after boarding, you will receive a penalty fare. **Problems with the app?** Problems with the app are usually caused by no internet access, problems with your phone’s location services, poor coverage or expired payment card details. You cannot use the bus Wi-Fi to buy your ticket, as you must buy and receive the ticket before boarding. If you cannot buy a ticket in the Rejsebillet app, you must buy a ticket in another way, for example with the Rejsekort app. Remember that you must be checked in before boarding the bus or light rail. If you did not buy and receive your mobile ticket before boarding, you will receive a penalty fare. If you do not meet the above requirements for using the Rejsebillet app, you should not expect your objection to the penalty fare to be upheld. See also: [Terms and conditions for Rejsebillet](https://www.rejsekort.dk/Rejsebillet/Rejsebillet-Hjaelp/Billetter "Terms and conditions for Rejsebillet") **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare.](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### Commuter passes bought in the Rejsebillet app If you had a valid commuter pass but received a penalty fare because your phone had run out of power or the screen was damaged, the penalty fare can be reduced to an administration fee of DKK 125. You must send FynBus proof of your valid commuter pass before the payment deadline. Otherwise, you must pay the full penalty fare. You can ask for the penalty fare to be reduced to an administration fee by contacting FynBus through the [contact form.](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e "contact form.") Remember to include the phone number linked to your Rejsebillet app. ### My phone ran out of power You must be able to show your mobile ticket during a ticket inspection. You are responsible for ensuring that your device has power and that the screen is intact so you can show your mobile ticket to the inspector. If you cannot show your mobile ticket, you will receive a penalty fare. Non-personal tickets, including mobile tickets, cannot be submitted afterwards because they can be transferred to another person. If you do not meet the above requirements for using the Rejsebillet app, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ## Using QR-code tickets ### Buying QR tickets You must have bought and received your QR ticket before boarding the bus or light rail. If you bought your QR ticket before boarding and can document the purchase, but the ticket did not arrive on your phone, you can write to FynBus and ask for the penalty fare to be cancelled. Please include proof of purchase. **Problems with the QR ticket** Problems with QR tickets are usually caused by no internet access or poor coverage. If you did not buy and receive your ticket before boarding, you will receive a penalty fare. If you cannot buy a QR ticket, you must buy a ticket in another way, for example in the Rejsebillet app. Remember that the ticket must also be received before you board. If you do not meet the above requirements for buying a QR ticket, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### My phone ran out of power You must be able to show your QR ticket during a ticket inspection. You are responsible for ensuring that your device has power and that the screen is intact so you can show the ticket to the inspector. If you cannot show your ticket, you will receive a penalty fare. If you do not meet the above requirements for buying a QR ticket, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ## Using Basiskort ### My Basiskort was not checked in When you board the bus, you must check in with your Basiskort without unnecessary delay and before taking a seat. When travelling by light rail, you must check in before boarding. You cannot buy a ticket or check in on board a light rail train. If your Basiskort is not checked in immediately after boarding the bus or before boarding the light rail, you do not have a valid ticket and will receive a penalty fare. This also applies to Basiskort with Pendler Kombi. If you do not meet these requirements, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### My Basiskort was checked in too late When you board the bus, you must check in with your Basiskort without unnecessary delay and before taking a seat. When travelling by light rail, you must check in before boarding. You cannot buy a ticket or check in on board a light rail train. If your Basiskort is not checked in immediately after boarding the bus or before boarding the light rail, you do not have a valid ticket and will receive a penalty fare. Have your Basiskort ready to check in before boarding the bus. If you do not meet the above requirements for using Basiskort, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### I had not checked in all accompanying passengers At the yellow check-in points, you can check yourself, accompanying passengers or your dog in on your Basiskort. You must ensure that the correct number of accompanying passengers and the correct customer types are checked in. To check in additional passengers, press the icon showing two people. Follow the instructions on the screen to create the group travelling together. Please note: - You can add up to 28 additional passengers, including dogs and bicycles, besides yourself. - Everyone in the group receives an off-peak discount if you check in during a discount period and within a regional fare area. - Accompanying passengers do not receive or earn volume discounts for the journey. - Accompanying young people and pensioners can only be checked in as the customer type “Adult”. You are responsible for ensuring that accompanying passengers and dogs are checked in correctly. Any accompanying passenger without a valid ticket will receive a penalty fare. If you do not meet the above requirements for using Basiskort, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### I was checked in using someone else’s personal Basiskort If you travel alone using someone else’s personal Basiskort, you are travelling without a valid ticket. The cardholder must always be checked in on the card and travel with the group when a personal Basiskort is used. Using a personal Basiskort without the cardholder being present is considered misuse. Misuse may result in the ticket being confiscated, the matter being reported to the police and the transport company claiming compensation in addition to the standard penalty fare. [Read more in the joint national travel regulations (rejsekort.dk)](https://www.rejsekort.dk/-/media/dms/flr/2022/Faelles-landsdaekkende-rejseregler-01112022.ashx) If you are checked in using someone else’s personal Basiskort, you do not have a valid ticket and will receive a penalty fare. If you do not meet the above requirements for using a personal Basiskort, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) **The information below applies to these ticket products:** - [Commuter passes](https://fynbus.dk/billetter-priser/billetter-og-kort/pendlerkort "Commuter passes") (Rejsekort commuter pass, Rejsekort with Pendler Kombi and commuter passes bought in Rejsebillet) - [Pendler20](https://fynbus.dk/billetter-priser/billetter-og-kort/pendlerkort#pendler305 "Pendler20") - [Pensionistkort Fyn Rundt](https://fynbus.dk/billetter-priser/billetter-og-kort/specialbilletter/pensionistkort-fyn-rundt "Pensionistkort Fyn Rundt") - [Langelandskortet](https://fynbus.dk/billetter-priser/billetter-og-kort/specialbilletter/langelandskortet "Langelandskortet") - [Ungdomskort](https://fynbus.dk/billetter-priser/billetter-og-kort/ungdomskort "Ungdomskort") - [Skolekort](https://fynbus.dk/billetter-priser/billetter-og-kort/skolekort "Skolekort") ## Using commuter passes ### My commuter pass had expired You are responsible for having a valid ticket or pass. If your commuter pass has expired when you board the bus or light rail, you will receive a penalty fare. Buying a commuter pass afterwards does not affect the penalty fare. Previous purchases of commuter passes do not affect it either. If you do not meet the above requirements for using commuter passes, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### I could not show my valid commuter pass If you forgot your pass during the ticket inspection, the penalty fare can be reduced to an administration fee of DKK 125. This applies if you left the pass at home or if your phone had run out of power. You must show the commuter pass and pay the administration fee before the payment deadline. Otherwise, you must pay the full penalty fare. Contact FynBus through the [contact form](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e "contact form"). If your penalty fare has been reduced to DKK 125, you can pay at the FynBus Customer Centre. Remember to bring the penalty fare notice so FynBus can identify the case number. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. ### My commuter pass on Rejsekort had not been activated When you order a new period for your commuter pass, you must remember to activate it. Do this by checking in with the card on your first journey after ordering the period. You are responsible for ensuring that the pass is activated before starting your journey. If it has not been activated, the period is not valid and you are travelling without a valid ticket. If you have not activated a new period by checking in when boarding the bus, you will receive a penalty fare during a ticket inspection. If you do not meet the above requirements for using commuter passes, you should not expect your objection to the penalty fare to be upheld. **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ## Read about tickets issued by providers other than FynBus. ### DSB Orange ticket (DSB) An Orange ticket is a special ticket with restrictions. It is only valid for travel between DSB and Arriva stations and is not valid on buses, the metro, local or private railways, or light rail. When booking with DSB, you were informed of the special terms for the product. By buying the ticket in the app or as a print-at-home ticket, you accepted the terms for the Orange ticket. If you travel with a DSB Orange ticket on a FynBus bus or Odense Light Rail, you will receive a penalty fare. [Read more about DSB Orange tickets](https://www.dsb.dk/find-produkter-og-services/orange/) **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e) ### Vores Tog Day Ticket (DSB Vores Tog) You can use this ticket on all DSB Vores Tog trains in Denmark and on DSB Vores Tog services to Niebüll in Germany. It is not valid on FynBus buses or Odense Light Rail. When buying the Vores Tog Day Ticket in the Rejsebillet app, you are informed that it is only valid on DSB Vores Tog trains. You accept the terms and conditions when buying the ticket. If you travel with a Vores Tog Day Ticket on a FynBus bus or Odense Light Rail, you will receive a penalty fare. [Read more about the Vores Tog Day Ticket.](https://vorestog.dk/kort-og-billetter/vores-tog-dagsbillet/ "Read more about the Vores Tog Day Ticket.") **Objecting to a penalty fare** If you disagree with the penalty fare you have received, you can submit an objection. Remember to include the penalty fare number shown at the top of the notice. Your written objection must be submitted no later than 10 days after the penalty fare was issued. Please note that you cannot complain about or ask questions about your penalty fare by phone. Complaints and questions must always be submitted in writing. [Object to a penalty fare](https://en.fynbus.dk/MOLIRIPAGE/66fccc90-f841-4bac-8b76-60509e21c76e)